Sl No

Name of the Services

List of Documents Required

Timelines for Providing Service

(in days)

Officer Responsible

Supervisor Officer Responsible

(In Case of Escalation)

 

A

Clinical Services

1

Out Patient Services

Registration of Patient

Same Day

RMO

MS

2

In Patient Services

Admission Paper

Same Day

RMO

MS

3

Emergency Services

Registration of Patient

Emergency & Elective

HOD of Concerned Department

MS

4

Operation Services

Referral by Concerned Dept.

Same Day

RMO

MS

5

Diagnostic Services

Advice of Concerned Doctor on Case Paper

Same Day

RMO

MS

6

Laboratory Services

Advice of Concerned Doctor on Case Paper

Same Day

RMO

MS

7

DOTS
Services

Advice of Concerned Doctor on Case Paper

Same Day

Doctor on Call

MS

8

ICTC
Services

Advice of Concerned Doctor on Case Paper

Emergency & Elective

Doctor on Call

MS

9

Radio-Diagnosis Services

Advice of Concerned Doctor on Case Paper

Same Day

Doctor on Call

HOD

10

Blood Bank
Services

Advice of Concerned Doctor on Case Paper

Same Day

BTO

In charge (Blood Bank)

11

Mortuary
Services

Inquest Panchnama

Same Day

Doctor on Call

MS

12

Casualty
Services

Registration of Patient

Same Day

CMO

RMO

B

Supporting
Services

1

Central
Pharmacy

Advice of Concerned Doctor on Case Paper

Same Day

In Charge (Pharmacy)

MS

2

Hospital
Kitchen

Admission Paper

Same Day

In Charge
(Kitchen)

MS

3

Information For Patients

------

Same Day

RMO

MS

4

Enquiries And Information

------

Same Day

RMO

MS

5

Complaints And Grievances
Reddresal

Registered Complaint

Same Day

GrievanceRedressal Officer

Dean

C

Issue Of
Certificate

1

Medical
Certificate

Application & Opinion of Concerned Doctor on Case Paper

Same Day

RMO

MS

2

Disability
Certificate

Registration & AadharCard

Within a Week

Committee

MS

3

Medico-Legal Certificate

Police Letter, Case Papers

Within 48 Hours

CMO

RMO

4

Birth & Death Registration Certificate

Case Papers of Hospital

Same Day

In Charge

MS

D

Academic
Certificates

1

Bona fide  
Certificate

Student's  application

Within a Week

Administrative officer

Dean

2

College LeavingCertificate

Internship Completion Certificate , Last leaving Certificate

Within a Week

Administrative officer

Dean

3

Attempt
Certificate

All Concerned Mark lists

Within a Week

Administrative officer

Dean

4

Character
Certificate

Student's  application

Within a Week

Administrative officer

Dean

5

Hostel Living Certificate

Student's  application and fee receipt

Within a Week

Administrative officer

Dean

6

Experience Certificate for Employee

Employee's Application

Within a Week

Administrative officer

Dean

7

No Objection Certificate for Employee

Employee's Application

Within a Week

Administrative officer

Dean

8

Relieving
Certificate

Employee's Application

Same Day

Administrative officer

Dean

9

Medical Reimbursement

Application in Prescribed format

Within a Week

RMO

Dean/DIRECTOR

 

 

COMPLAINT HANDLING MECHANISM ( CHM )

Sr No

Particulars

Description

1

Where to lodge a complaint

Inward Section

2

Acknowledgement of complaints

Inward Clerk

3

Time for resolution of complaint

Depends on nature of Complaint

4

Escalation of complaints

Appropriate Action will be taken

5

Time for resolution of complaint after escalation

Depends on nature of Complaint

6

Name & Contact details of Grievance Redressal officer

Dr.M Sreedhar, Prof & HOD, Dept of Community Medicine